SHIPPING & RETURNS
ORDER PROCESSING
PLEASE ALLOW 4-5 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.
VIRDI DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS ARE SHIP FROM INDIA.
YOU WILL RECEIVE AN AUTOMATED CONFIRMATION EMAIL AFTER YOUR ORDER IS SUCCESSFULLY PLACED. IF YOU DO NOT SEE THIS EMAIL IN YOUR INBOX, PLEASE CHECK YOUR SPAM EMAIL FOLDER.
ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS. SHOULD YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR TEAM AT SUPPORT@VIRDIBRAND.COM.
RETURNS
VIRDI ALLOWS RETURNS AND EXCHANGES WITHIN 14 DAYS OF THE ORDER DELIVERY DATE. TO INITIATE A RETURN, PLEASE VISIT HERE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.
EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED, DEPENDING ON PRODUCT AVAILABILITY. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. RETURN SHIPMENT WILL BE PAID BY CUSTOMER.
RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. FOR REFUNDS ISSUED BY CHECK, PLEASE ALLOW 10 BUSINESS DAYS FOLLOWING PROCESSING FOR THE REFUND TO ARRIVE.
IF VIRDI DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT SUPPORT@VIRDIBRAND.COM.
LOST PACKAGES
PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, VIRDI IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.
IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT SUPPORT@VIRDIBRAND.COM.
